Refund policy

Our policy prohibits refunds or returns due to the nature of the product. Customers are encouraged to ensure they are certain about their purchase before ordering. Exchanges are permitted within 7 days of purchase if the incorrect item is received. All orders undergo verification prior to shipping. The product must remain unaltered and in its original condition and packaging for an exchange.

You can always contact us for any return question at hairbyshatira@gmail.com.